I received a defective product with my first shipment. I was very disappointment that the temperature would not heat up correctly on my press (temp stayed at 65 degrees and would not increase). I contacted the seller and they were great to work with. They agreed to send me a new product and resolved my issue in a timely manner. I have not received my new press yet, but will update once I do. I know that if anything is wrong, the company will go above and beyond to make it right.**update: they sent me a new press and it arrived in just a few days. The new press works great and no complaints.
Diana McKnight Hadley 
