The product came with quite a bit of scuffs and scratches, including this bit of almost glued-on foam on the handle. After cleaning everything and watching some assembly videos, I was able to get it together and working. The scuffs are on inner parts where they aren_ as noticeable, though I still feel that it should have come in better condition. Besides the appearance though, it works perfectly for me. I would recommend getting a circle puncher though, as the _ircle cutter that_ included is basically a plastic stick with a small blade on the end to rotate- AKA very cheap garbage.