Order arrived on time. I was *SO* excited to receive this item. The install was very simple and all of the accessories were included. I only had to purchase a "T" for splicing into my water line, which worked great. Tapped a hole into the drain for waste water and I was making ice in less than an hour.The first ice came out of the machine in 11 minutes, and before too long the bin was full. Since the purchase, I have been giving ice to friends and family that stop by. The cubes are a great size.The included plastic scoops are very durable and do not crack or chip, even when left in the freezer. They do a fairly solid job of breaking up ice most of the time.The included waste water pump is quiet enough to use in any room, and I have had no trouble with the line backing up, the unit keeps the waste water cleaned up quite nicely.The *only* drawback is that the ice cubes come out in a "grid" and don't always break apart, so it's handy to have a meat tenderizer hammer to break up the ice before bagging.Really, this is the appliance of my dreams because I LOVE ice water and can never keep enough ice in my home before now.The unit is very attractive in any setting. I highly recommend the unit to anyone that has an above-average need for ice in their home or business.-Robert Holloway
Myra HADDEN 
