Update:Seller contacted me about the issues offed a partial refund and even support on fixing the unit so i upped to starts because i think customer service is vital and this seller has proved that they are willing to stand behind thier product. although i still have the issues thier swift action to the review and willingness to correct it speaks volumeThis product is not what it claims, like other reviewers its power rating is grossly over rated it say 120w but it isnt lucky if its over 20, the heat function works but averages about 10 Minutes a degree to heat so start heating LONG before use. i purchased the 3L capacity which is a joke it holds about 1.5l , the top will not go on properly when the basket is in and the is no Brand name anywere on the machine. Not to mention that this product is very loud, all in all i would not recommend this product to anyone spend some more money and get a DK or something/anything else